Making an appointment
If you are looking to become a new client, you can call to schedule that first appointment or you can fill out our online form. We need to collect some data from you, including your insurance information, so we can get you set up in our system. We use an Electronic Medical Records system that will send you reminders about your appointments and has a patient portal to access documents and communicate with us. We ask that you give us an email which you look at regularly.
Insurance
We take Vermont Medicaid, Blue Cross Blue Shield of Vermont, MVP and Cigna. You will want to confirm with all commercial providers (not Vermont Medicaid) to determine if they have any restrictions on Naturopathic Physicians who use conventional CPT coding to bill. We never bill Medicare since we are not acknowledged federally. It may be possible to use your secondary insurance if it is one of the above companies. If you do not have insurance or prefer to pay cash, the new patient appointment is $275.
Appointment time
New patient appointments can last 60-90 minutes, and follow up appointments can be 15-45 minutes. Our Electronic Medical Records system will notify you by text unless you let us know that you prefer an email or automated phone call.
Getting here
The Burlington office is located Downtown on College Street between South Union and South Willard. The building is a salmon colored brick two story on the south side of the street and is marked in front as 301. We are in the back next to the parking lot which you are welcome to park in when space is available. Half of our office is on the first floor. If you have mobility concerns, we can insure that you are seen in the first floor office. Our building was erected in 1820 and is one of the oldest buildings in Burlington!
The Saint Albans office is located Downtown on Main Street across from Ace Hardware. 118 North Main Street is the building which is set back from the sidewalk a bit more than our neighbors, the Restorative Justice Center and Coldwell Banker. Our door is on the right side and we are the only door downstairs. You will see a sign in the big window facing the street that says "CommuniTea" which is the name of the collective business we are inside. Please come inside and have a seat. Dr. Jen will come out to get you at your appointment time.
Accommodations
In both Burlington and Saint Albans we have a variety of chairs that accommodate between 880 and 1000 lbs. The black plastic (even the folding chairs) and silver chairs in either location are safe for most higher weight visitors.
We have a single bathroom in both locations for all patients on the first floor. It has a wide doorway and grip bars for moving on or off the toilet.
Burlington has two floors with offices. If you have mobility concerns or prefer to not go up stairs, please let us know in advance so that we can prepare our schedule as needed. St. Albans only has one floor.
The examination table in Dr. Jackie's office is built to accommodate 500 lbs, but most examinations could be done seated on a chair if needed.
We will continue to upgrade our furniture to make it the most comfortable for you.
Street view of our building
Parking lot view of our building
Entrance to Avalon Natural Medicine
Higher weight chairs in our waiting room