Making an appointment
If you are looking to become a new client, you can call to schedule that first appointment or you can fill out our online form. We need to collect some data from you, including your insurance information, so we can get you set up in our system. We use an Electronic Medical Records system that will send you reminders about your appointments and has a patient portal to access documents and communicate with us. We ask that you give us an email which you look at regularly.
Insurance
We take Vermont Medicaid, Blue Cross Blue Shield of Vermont, MVP and Cigna. If you have a different insurer, you may want to check with them to determine if they have any restrictions on Naturopathic Physicians who use conventional CPT coding to bill. We never bill Medicare since we are not acknowledged federally. It may be possible to use your secondary insurance if it is one of the above companies. If you do not have insurance or prefer to pay cash, the new patient appointment is $275.
Appointment time
We take 60-90 minutes for our new patient appointments. Since these are significantly longer than regular follow ups, we will call you and send you reminders. Dr. Jen and Dr. John refer back and forth as needed, and collaborate on cases. If you've heard about Dr. Jen, you can expect the same great level of care from Dr. John (plus he has some skills Dr. Jen doesn't).
Getting here
We are located in Downtown Burlington on College Street between South Union and South Willard. The building is a salmon colored brick two story on the south side of the street and is marked in front as 301. We are in the back next to the parking lot which you are welcome to park in when space is available. Half of our office is on the first floor, including reception and Dr. Jen's office. If you have mobility concerns, we can insure that you are seen in the first floor office. Our building was erected in 1820 and is one of the oldest buildings in Burlington!
Accommodations
We currently have two chairs in the front office that are built to accommodate up to 1000 lbs, do not have arm rests, and are easily moved around the office. If you are concerned about the strength of our seating, look for the silver chairs.
We have a single bathroom for all patients on the first floor. It has a wide doorway and grip bars for moving on or off the toilet.
We do have two floors with offices. If you would like to see Dr. John, he is normally on the second floor, but we can switch rooms if you cannot go up or down stairs. Please let us know in advance so that we can prepare our schedule as needed.
The examination table in Dr. Jen's office is built to accommodate 500 lbs, but most examinations could be done seated on a chair if needed. The patient chair does have armrests, but can be switched out for the silver chairs if you are concerned.
We will continue to upgrade our furniture to make it the most comfortable for you.
Street view of our building
Parking lot view of our building
Entrance to Avalon Natural Medicine
Higher weight chairs in our waiting room
Dr. Jen's office